Wholesale | China Wholesale - Buy Wholesale Poducts from China at wholesale-outlets

Home > Help

Dispute Process

wholesale-outlets understands that it's never a pleasant experience to have a problem with a transaction. often, the easiest way to resolve a problem is by communicating with your seller. if you have a problem, you can use wholesale-outlets' dispute page in my account to help track, manage, and resolve your dispute as quickly as possible. opening a dispute guarantees that your money is being held in the escrow account and not released to the seller. please note that a dispute can only be opened within 45 days after the seller sends out the purchase order.

typically there are the following steps:

1.  report a dispute
2. communicate with the seller
3. (a) close the dispute, or
      (b) approve the dispute resolution, or
     (c) submit the dispute to wholesale-outlets

reporting a dispute

there are two reasons for disputes:

items not received - you can use this if you have not received the item.
items significantly not as described - you can use this if you felt the seller misrepresented the item in a way that directly affects the value or usability of the item.

to report a dispute:

log on to "my account".
locate the order number in question.
click the "dispute" link of the corresponding order number.
on the dispute page, select the problem you want to report.
follow the instruction and start communicating with the seller.

once a dispute is open, the status of the order becomes "dispute opened".

communicating with the seller

to communicate with the seller:

log on to "my account".
locate the order number in question.
click the "dispute" link of the corresponding order number.
start communicating with the seller by posting messages.
you can always post messages by clicking "continue response" button.

closing a dispute

if the dispute is resolved, you can close the dispute so wholesale-outlets can release your payment to the seller.

to close a dispute:

log on to "my account".
locate the order number in question.
click the "dispute" link of the corresponding order number.
on your dispute page, click the "close dispute" button.

note: if you have not closed the dispute within 15 business days, it will be automatically closed. when a dispute is automatically closed, you are not eligible to submit a dispute to wholesale-outlets, and your payment will be released to the seller.

approving a dispute resolution

in some cases, the seller may submit a resolution. in this case, you will read the details of the resolution on the dispute page. once you approve the resolution, wholesale-outlets staff will process the order according to the approved resolution.

to approve a dispute resolution:

log on to "my account".
locate the order number in question.
click the "dispute" link of the corresponding order number.
on your dispute page, you may see a dispute resolution submitted by the seller. if you are satisfied with the resolution, click the "i agree" button.

before a dispute resolution is approved, the status of the order is "pending approval on dispute resolution". however, after the dispute resolution is approved, the status becomes "agreement reached; pending wholesale-outlets to follow up".

submitting a dispute to wholesale-outlets

if the dispute is not resolved within 15 business days, you can decide to escalate the case by submitting it to wholesale-outlets. by doing so, you request wholesale-outlets to be an impartial judge.

log on to "my account".
locate the order number in question.
click the "dispute" link of the corresponding order number.
on your dispute page, click the "submit to wholesale-outlets" button.

once a dispute is submitted to wholesale-outlets, the status of the order becomes "dispute submitted to wholesale-outlets".